{"id":40714,"date":"2016-06-06T09:19:00","date_gmt":"2016-06-06T09:19:00","guid":{"rendered":"https:\/\/matis.is\/?p=40714"},"modified":"2021-07-22T09:21:28","modified_gmt":"2021-07-22T09:21:28","slug":"mjog-godar-nidurstodur-ur-thjonustukonnun-matis","status":"publish","type":"post","link":"https:\/\/matis.is\/en\/frettir\/mjog-godar-nidurstodur-ur-thjonustukonnun-matis\/","title":{"rendered":"Very good results from Mat\u00eds&#039; service survey"},"content":{"rendered":"<h4 class=\"wp-block-heading\">At regular intervals, a service survey is conducted for customers of microorganisms and chemical measurements, services that are offered within Mat\u00eds&#039; measurement services division. The last survey was presented to customers a short time ago and it is safe to say that Mat\u00eds&#039; customers appreciate the service that the company offers.&nbsp;<\/h4>\n\n\n\n<p>The results give a good overall picture of Mat\u00eds &#039;customers&#039; attitude towards the company&#039;s services. If some examples are taken from the results, the customers strongly agreed that Mat\u00eds had met expectations regarding the quality and security of the results, as well as strongly agreed that the processing speed was good and strongly agreed that the employees had the knowledge and experience sought. In addition, customers strongly agreed that the approach of Mat\u00eds employees is satisfactory, to name a few.&nbsp;<\/p>\n\n\n\n<p>These are really good results and Mat\u00eds is a great encouragement. At the same time, it is an incentive to do better and serve our customers even better than we do now.<\/p>\n\n\n\n<p><a href=\"https:\/\/gamla.matis.is\/media\/frettir\/Matis_thjonustukonnun_nidurstodur.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Overall results<\/a>.<\/p>\n\n\n\n<p>Various good and interesting comments were received from customers and we will try to respond to them as much as possible. The main comments were on the following points:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Comments were received on the implementation of the survey. Suggestions were made that a greater breakdown of customers would have been desirable, and this will be taken into account when planning the next service survey.<\/li><li>Requests for more types of chemical measurements were made. Although Mat\u00eds has extensive and complete equipment, it is not possible to fully meet all requests, but on the other hand, Mat\u00eds employees can find out and mediate in sending samples to sister institutions abroad in cases where it is not possible to offer on the relevant study here at home.<\/li><li>Comments on guidelines and interpretation of results. It is not possible to send out reference values with results, but customers are encouraged to contact us either by e-mail or by telephone, and employees are both kind and obliged to assist in any way they can. Both in terms of interpretation and evaluation of results.<\/li><li>Comment that Mat\u00eds would set up a user area, where the customer would have access to everything regarding their research. This would certainly be possible and is both an ambitious and exciting but at the same time costly project that will hopefully become a reality in the future.<\/li><li>An update of the request sheets was requested, but this is an issue that is being worked on.<\/li><li>In addition, Mat\u00eds received pleasing comments thanking for the good service, and it was clear that there is great satisfaction with the service.&nbsp;<a href=\"https:\/\/gamla.matis.is\/starfsstodvar-matis\/neskaupstadur\/\">Mat\u00eds&#039; offices in Neskaupsta\u00f0ur<\/a>.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Me\u00f0 reglulegu millibili er l\u00f6g\u00f0 \u00fej\u00f3nustuk\u00f6nnun fyrir vi\u00f0skiptavini \u00f6rveru og efnam\u00e6linga, \u00fej\u00f3nustu sem bo\u00f0i\u00f0 er upp \u00e1 innan m\u00e6li\u00fej\u00f3nustusvi\u00f0s Mat\u00eds. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":40715,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/template-cover.php","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1973],"tags":[],"class_list":["post-40714","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-frettir"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mj\u00f6g g\u00f3\u00f0ar ni\u00f0urst\u00f6\u00f0ur \u00far \u00fej\u00f3nustuk\u00f6nnun Mat\u00eds - Mat\u00eds<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matis.is\/en\/frettir\/mjog-godar-nidurstodur-ur-thjonustukonnun-matis\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mj\u00f6g g\u00f3\u00f0ar ni\u00f0urst\u00f6\u00f0ur \u00far \u00fej\u00f3nustuk\u00f6nnun Mat\u00eds - Mat\u00eds\" \/>\n<meta property=\"og:description\" content=\"Me\u00f0 reglulegu millibili er l\u00f6g\u00f0 \u00fej\u00f3nustuk\u00f6nnun fyrir vi\u00f0skiptavini \u00f6rveru og efnam\u00e6linga, \u00fej\u00f3nustu sem bo\u00f0i\u00f0 er upp \u00e1 innan m\u00e6li\u00fej\u00f3nustusvi\u00f0s Mat\u00eds. 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