At regular intervals, a service survey is conducted for customers of microorganisms and chemical measurements, services that are offered within Matís' measurement services division. The last survey was presented to customers a short time ago and it is safe to say that Matís' customers appreciate the service that the company offers.
The results give a good overall picture of Matís 'customers' attitude towards the company's services. If some examples are taken from the results, the customers strongly agreed that Matís had met expectations regarding the quality and security of the results, as well as strongly agreed that the processing speed was good and strongly agreed that the employees had the knowledge and experience sought. In addition, customers strongly agreed that the approach of Matís employees is satisfactory, to name a few.
These are really good results and Matís is a great encouragement. At the same time, it is an incentive to do better and serve our customers even better than we do now.
Various good and interesting comments were received from customers and we will try to respond to them as much as possible. The main comments were on the following points:
- Comments were received on the implementation of the survey. Suggestions were made that a greater breakdown of customers would have been desirable, and this will be taken into account when planning the next service survey.
- Requests for more types of chemical measurements were made. Although Matís has extensive and complete equipment, it is not possible to fully meet all requests, but on the other hand, Matís employees can find out and mediate in sending samples to sister institutions abroad in cases where it is not possible to offer on the relevant study here at home.
- Comments on guidelines and interpretation of results. It is not possible to send out reference values with results, but customers are encouraged to contact us either by e-mail or by telephone, and employees are both kind and obliged to assist in any way they can. Both in terms of interpretation and evaluation of results.
- Comment that Matís would set up a user area, where the customer would have access to everything regarding their research. This would certainly be possible and is both an ambitious and exciting but at the same time costly project that will hopefully become a reality in the future.
- An update of the request sheets was requested, but this is an issue that is being worked on.
- In addition, Matís received pleasing comments thanking for the good service, and it was clear that there is great satisfaction with the service. Matís' offices in Neskaupstaður.